Jamiel Toefy claim

I have submitted a claim against their client who drove into me, who was at fault. Initially the process and engagement was impeccable but as things got to crunch time to pay out, I was asked for specific documentation that was not requested by the original consultant as she had moved departments. To add to this, I had to deal with a new consultant who shows no willingness to assist or even resolve this matter by taking her own time to respond. Response only comes after I have included the Legal department at OUTsurance. Today she is apparently on leave with no feedback whatsoever on an email I drafted on Wednesday already.

To top this the Manager she mentioned she reports to...does nothing to assist in this matter...not even a response.

I have resorted to include all I can into my email to get some sort of response as I was initially told that my claim has gone to the Assessor...last Friday...it is a week down the line and still nothing...when I questioned the consultant about this she told me that they are awaiting documents from the client? So which am I to believe?

Insurance companies are at their best behavior when they deduct funds from your account BUT when it comes to paying out...always an issue.