Jacques Muller - Outsurance Claim

Recently I had a housebreaking at my flat and i had to make a claim through Outsurance for theft. The first consultant that I dealt with once i got through to the claims department attended to my case quickly and somewhat politely, however he didn't make me feel very much at ease during a time of initial inconvenience and shock when he spoke about discrepancies in my initial security stated when i first joined Outsurance and then his requests for various slips and receipts for ****** items. After the long 1 hour phonecall i felt weary of Outsurance and the success of my claim, although my general mood, given the situation, also may have negatively effected my trust in the insurer and the consultant. Once i had managed to source various pictures, receipts and statements regarding to my claim items, i was contacted by an assessor, Mr Jacques Muller who informed me he would take over my case and would like to meet with me to sort out the claim and to do an assessment and update of my cover. He reassured my confidence in the situation and a meeting was arranged the next day. The meeting with Jacques was a pleasant experience and by the end of the week my claim was settled and resolved via a voucher and reimbur*****t payment into my account. Thanks Jacques and Outsurance!