I’ve been an client for 21 years,I’ve only had 2 small claims—both for windscreens

I’ve been an client for 21 years,I’ve only had 2 small claims—both for windscreens. It was frustrating when,after many years of loyalty,I phoned to review my monthly premium and didn’t receive better rates.I also felt overlooked,I’m not a young or high-risk driver. When I recently bought my new Suzuki Jimny,I asked for a quote, due to a misunderstanding with the agent,I ended up with 2 active policies on the system—even though I only had 1 car. When I called to fix this,I spoke to a senior staff member who was excellent.She immediately understood the issue,sorted the problem,and took time to review my history.To my surprise,she got me a much better premium-what amazed me was that my excess dropped from R6000 to R2000.For the first time in years,I felt that my loyalty and clean record were recognised and rewarded. After this experience,I feel proud again to be an OUTsurance client—now I watch those adverts with real faith. Thank you Bernedette