AS
April S
1 reviews | Active since Aug 2021
25 Jun 2024, 14:43
It's always easier to take a policy but when it's time to cancel you get bounced between calls
It's always easier to take a policy but when it's time to cancel you get bounced between calls. I have been put on hold for more than 24 hours, since I was told they'll get back to me
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OUTsurance's replyOfficial
25 Jun 2024, 15:25Good day April,
Thank you for your review.
We can confirm that your policy has been cancelled. The confirmation of cancellation has been emailed to you. We have escalated this to a client services manager who will address the lapse in service accordingly.
We do apologise for the frustrating experience.
Regards,
The OUTsurance Team
Thank you for your review.
We can confirm that your policy has been cancelled. The confirmation of cancellation has been emailed to you. We have escalated this to a client services manager who will address the lapse in service accordingly.
We do apologise for the frustrating experience.
Regards,
The OUTsurance Team
OUTsurance's reply25 Jun 2024, 15:25
Official
Good day April,
Thank you for your review.
We can confirm that your policy has been cancelled. The confirmation of cancellation has been emailed to you. We have escalated this to a client services manager who will address the lapse in service accordingly.
We do apologise for the frustrating experience.
Regards,
The OUTsurance Team
Thank you for your review.
We can confirm that your policy has been cancelled. The confirmation of cancellation has been emailed to you. We have escalated this to a client services manager who will address the lapse in service accordingly.
We do apologise for the frustrating experience.
Regards,
The OUTsurance Team