It's all about who you speak to.

I was trying to sharpen my insurance, called Outsurance yesterday and was pretty-much shot down in my attempt t revise the costs on some premiums. They also wanted me to sign a new debit order instruction. I felt like I was being treated like an idiot and this woman kept calling me “my good sir” - which I was NOT! I called again today, spoke to different advisor who was prepared to give me the time. We went through my policy and it has been tightened up by a good few hundred Rands a month! Well done!