LK
Luvuyo K
1 reviews | Active since Nov 2021
13 Mar 2025, 19:08
It's a fear experien...
It's a fear experience though I was not happy with one of the consultant who promised to call me back but never called but the issue was resolved after calling again regarding the matter I was calling about high prices of excess and the premium compare to other companies separating life insurance and short term why they are not doing one profile.
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OUTsurance's replyOfficial
18 Mar 2025, 16:15Good day Luvuyo, Thank you very much for bringing this experience with OUTsurance to our attention. We have looked into your complaint and we acknowledge that the advisor did not adhere to our internal processes. This does not align with our values of providing awesome service and this has been discussed with the relevant advisor to ensure this does not occur again. We do apologise for your experience and we are glad to hear that you have since been assisted with your query. Regards,The OUTsurance team
OUTsurance's reply18 Mar 2025, 16:15
Official
Good day Luvuyo, Thank you very much for bringing this experience with OUTsurance to our attention. We have looked into your complaint and we acknowledge that the advisor did not adhere to our internal processes. This does not align with our values of providing awesome service and this has been discussed with the relevant advisor to ensure this does not occur again. We do apologise for your experience and we are glad to hear that you have since been assisted with your query. Regards,The OUTsurance team