1 reviews | Active since Nov 2019
ITC Listing for one missed Payment - Shocking
I am currently an outsurance client and every month my account is debited with my premium.
Today I found out that I was listed on ITC by outsurance in May 2019 for a payment that didnt go through on my bank. I was not aware of this. It turns out I was listed by outsurance. When I called today I was told by Martin that they sent me a notification via SMS to advise me, Which i didnt read. Martin also confirmed that my account is up to date and no arrears is due.
No one called me to advise me. How come, when you send an sms to get a quote you get a call immediately from 15 call centre agents. But when there is an issue with your account NO ONE calls you and you get listed on ITC.
The customer experience in this case is shocking. Looks like I have a good excuse to shop around for a new insurer. Cheerio outsurance
Thank you for your feedback.
We are members of the Credit Providers Association and we are obliged to provide the credit bureaus with the details of financial transactions relating to our premiums. This includes both payments of premium and where premiums are not paid. The credit bureaus have different manners of depicting the non-payment of premium.
Please be advised that we have informed all Credit Bureaus there is no money owing or outstanding to OUTsurance.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for your feedback.
We are members of the Credit Providers Association and we are obliged to provide the credit bureaus with the details of financial transactions relating to our premiums. This includes both payments of premium and where premiums are not paid. The credit bureaus have different manners of depicting the non-payment of premium.
Please be advised that we have informed all Credit Bureaus there is no money owing or outstanding to OUTsurance.
We do apologise for the inconvenience caused.
Regards,
OUTsurance