It was bad because a call that I was promised I never received for a week now

Hello Thembisile

Thank you for affording us the opportunity to have discussed the delayed refund. The cancellation took place on the same day we submitted the premium. Since the premium was submitted, but not cashed yet, we were unable to refund you the collected premium.

We contacted you and explained the process with you and confirm the full premium for vehicle has been refunded to you.

Regards
The OUTsurance Team