Issues

Dear Outsurance

I have sent in my car for repairs after suffering from an attempting hijackingin the beginning of November. First claim after being with you for over 6 years was processed speadily and car was boooked in, thanks for that.

On wednesday morning (27/11/2019), I receive and sms and email notifiying me that my car was now ready for collection. based on that I ask to leave early from work and return the car that i have been using, asked for a favor from a friend to drop me off at teh repair centre, only to find iout that the car is NOT ready for celloection.

Phoned outsurance top enquire about this, and absolutely no one knows where the sms or email came from as it does'nt reflect anywhere on their system.

Firstly, it was a serious inconvinience to make plans on collecting my car only to find that i cant take it.

Secondly, on receiving both the sms and email, it means whoever did has my details, for now we dont know from who or where.

I have been a loyal customer, who never even missed one payment for over 6 years, i am very dissapointed regarding this.

My claim number: ***.