Issue unresolved 2 weeks/ Incorrectly filed claim

I was in an accident after my breaks failed. Outsurance sent my car to the incorrect panel shop (Club Motors) to get repaired after I made it clear that it needs to go to Lyndhurst Auto (who initially repaired my breaks). Who will now take liability of the break failure? <br> <br> Outsurance provided no feedback as to the progress of my claim or where my car currently sits. Nobody returns my calls (even the complaint department). My issue still stands unresolved after 2 weeks. I am incurring car rental expense and will also have to pay an excess even though the break failure fault lies with Lyndhurst Auto. <br> <br> Service has been terrible. I will be switching from outsurance!