CK
Carla K
1 reviews | Active since Feb 2023
22 Feb 2023, 16:42
Is OUTsurance worth the hassle for a business?
Our Iveco bus was in an accident in 2021. OUTsurance sent it to a panel beater, where it stood for more than a year before they decided to write it off. The payout they proposed was not for the bus, but for a panelvan. I have no insurance for loss of income. If they fixed the bus within a month or so, I would not have lost too much of my income. Now 18 months later they still cannot give me answer as to why it is taking so long. There was also items missing from the bus, the front left side of the bus was stripped somewhere in the 18 months and OUTsurance still have not sorted it out. OUTsurance has not helped my business it tanked my business!
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Replies (4)
OUTsurance's replyOfficial
02 Mar 2023, 08:50Good day Carla,
Further to our private response, we can confirm that Leanne our claims manager contacted Mr. Botes.
Leanne discussed the matter in detail with Mr. Botes and she advised him of the recourse. An appointment has been scheduled with Mr. Botes for Friday to assess the vehicle. We will remain in contact with Mr. Botes up until the matter has been finalised.
We do apologise for the overall poor service experience.
Regards,
OUTsurance
Further to our private response, we can confirm that Leanne our claims manager contacted Mr. Botes.
Leanne discussed the matter in detail with Mr. Botes and she advised him of the recourse. An appointment has been scheduled with Mr. Botes for Friday to assess the vehicle. We will remain in contact with Mr. Botes up until the matter has been finalised.
We do apologise for the overall poor service experience.
Regards,
OUTsurance
OUTsurance's reply02 Mar 2023, 08:50
Official
Good day Carla,
Further to our private response, we can confirm that Leanne our claims manager contacted Mr. Botes.
Leanne discussed the matter in detail with Mr. Botes and she advised him of the recourse. An appointment has been scheduled with Mr. Botes for Friday to assess the vehicle. We will remain in contact with Mr. Botes up until the matter has been finalised.
We do apologise for the overall poor service experience.
Regards,
OUTsurance
Further to our private response, we can confirm that Leanne our claims manager contacted Mr. Botes.
Leanne discussed the matter in detail with Mr. Botes and she advised him of the recourse. An appointment has been scheduled with Mr. Botes for Friday to assess the vehicle. We will remain in contact with Mr. Botes up until the matter has been finalised.
We do apologise for the overall poor service experience.
Regards,
OUTsurance
CK
Carla K's updateReviewer Update
14 Apr 2023, 20:31So Outsurance is still not settling our claim. When we insured our bus, they even asked us how many seats it has, now they keep on claiming that we insured it as a panel van, but we did not, they did . We have asked them for the voice recording from the day we insured it, but now they are just ignoring us. Outsurance made a mistake, and they are refusing to own up. I am getting new quotes on all my other vehicles and business, as I am apparently not a valued client at Outsurance.
CK
Carla K's update14 Apr 2023, 20:31
Reviewer Update
So Outsurance is still not settling our claim. When we insured our bus, they even asked us how many seats it has, now they keep on claiming that we insured it as a panel van, but we did not, they did . We have asked them for the voice recording from the day we insured it, but now they are just ignoring us. Outsurance made a mistake, and they are refusing to own up. I am getting new quotes on all my other vehicles and business, as I am apparently not a valued client at Outsurance.
CK
Carla K's updateReviewer Update
18 Apr 2023, 15:52Interesting how Outsurance has no comeback reply to my problems?
CK
Carla K's update18 Apr 2023, 15:52
Reviewer Update
Interesting how Outsurance has no comeback reply to my problems?
CK
Carla K's updateReviewer Update
01 Dec 2023, 08:59We are now in December, and still no answers. they sent our bus back stripped of parts inside and out. numerous emails have been sent about the missing parts - no feedback from Outsurance. the service from Outsurance is the worst I have ever received. There is no after service. They will come back to you but actually they just reply on Hello Peter to not look bad, but then they pull up their shoulders and basically tell you it is not their problem. They are the worst insurance company I have ever dealt with!!
CK
Carla K's update01 Dec 2023, 08:59
Reviewer Update
We are now in December, and still no answers. they sent our bus back stripped of parts inside and out. numerous emails have been sent about the missing parts - no feedback from Outsurance. the service from Outsurance is the worst I have ever received. There is no after service. They will come back to you but actually they just reply on Hello Peter to not look bad, but then they pull up their shoulders and basically tell you it is not their problem. They are the worst insurance company I have ever dealt with!!