JM
Joshua M
1 reviews | Active since Dec 2017
22 Jan 2020, 08:41
Irritation to the max
I submitted online to recieve a quote. I got a call last night at 6.30 and I please asked them to call me back the next morning.
I was called into an urgent meeting at 8am.
After I wasn't able to answer the first call from outsurance, I was bombarded with 9 consecutive calls.
I find this highly unprofessional. If a prospective client does not answer the first call, wait a while before calling again. I have received a total of 10 calls within a 20 minute time period.
I was going to change to outsurance but now I am just irritated.
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
22 Jan 2020, 11:03Good day Joshua,
The last thing we wanted to do was cause you any unnecessary frustration and we agree calling you so many times in a short period is unacceptable. Sorry for inundating you with calls.
It is a pity we have left a bad taste in your mouth as we really do strive to deliver awesome service. We will ensure you do not receive any further calls.
Regards,
OUTsurance
The last thing we wanted to do was cause you any unnecessary frustration and we agree calling you so many times in a short period is unacceptable. Sorry for inundating you with calls.
It is a pity we have left a bad taste in your mouth as we really do strive to deliver awesome service. We will ensure you do not receive any further calls.
Regards,
OUTsurance
OUTsurance's reply22 Jan 2020, 11:03
Official
Good day Joshua,
The last thing we wanted to do was cause you any unnecessary frustration and we agree calling you so many times in a short period is unacceptable. Sorry for inundating you with calls.
It is a pity we have left a bad taste in your mouth as we really do strive to deliver awesome service. We will ensure you do not receive any further calls.
Regards,
OUTsurance
The last thing we wanted to do was cause you any unnecessary frustration and we agree calling you so many times in a short period is unacceptable. Sorry for inundating you with calls.
It is a pity we have left a bad taste in your mouth as we really do strive to deliver awesome service. We will ensure you do not receive any further calls.
Regards,
OUTsurance
JM
Joshua M's updateReviewer Update
22 Jan 2020, 11:18Thank you for the reply. In the amount of time it has taken you to reply to this, I have received an additional 8 calls
JM
Joshua M's update22 Jan 2020, 11:18
Reviewer Update
Thank you for the reply. In the amount of time it has taken you to reply to this, I have received an additional 8 calls