GA
Gabieba A
1 reviews | Active since Jun 2020
05 Jun 2023, 09:35
Irritated to the max!!
I don't even want to give 1*.. So they call me insisting. On giving the quote. I eventually cave. But the following day 9 May I send an email saying. Thank you for your quotation but I will not be taking up the offer.agent wants to call me I say no use please do not initiate.. Boom month end I get debited. Now that's not so bad but now I have to wait 30 days for them to return my money after they make the mistake?? What the actual!!
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OUTsurance's replyOfficial
13 Jun 2023, 10:13Hello Gabieba
Firstly, please accept our sincere apologies for our belated response to your comments.
Our client care manager was unsuccessful in his attempts to reach you telephonically and finally proceeded by corresponding with you via email.
We are truly sorry about the delay and thank you for sending us the required document, which enabled us to finalise the refund for you. We also wish to thank you for accepting our apologies for the frustration.
Regards
The OUTsurance Team
Firstly, please accept our sincere apologies for our belated response to your comments.
Our client care manager was unsuccessful in his attempts to reach you telephonically and finally proceeded by corresponding with you via email.
We are truly sorry about the delay and thank you for sending us the required document, which enabled us to finalise the refund for you. We also wish to thank you for accepting our apologies for the frustration.
Regards
The OUTsurance Team
OUTsurance's reply13 Jun 2023, 10:13
Official
Hello Gabieba
Firstly, please accept our sincere apologies for our belated response to your comments.
Our client care manager was unsuccessful in his attempts to reach you telephonically and finally proceeded by corresponding with you via email.
We are truly sorry about the delay and thank you for sending us the required document, which enabled us to finalise the refund for you. We also wish to thank you for accepting our apologies for the frustration.
Regards
The OUTsurance Team
Firstly, please accept our sincere apologies for our belated response to your comments.
Our client care manager was unsuccessful in his attempts to reach you telephonically and finally proceeded by corresponding with you via email.
We are truly sorry about the delay and thank you for sending us the required document, which enabled us to finalise the refund for you. We also wish to thank you for accepting our apologies for the frustration.
Regards
The OUTsurance Team