NK
Nicole K

1 reviews | Active since Aug 2016

20 Feb 2017, 13:52

IRATE CLIENT

<p>I was in a minor accident two weeks ago and the lady that i hit was covered by outsurance.Outsurance then contacted me on the day of the accident requesting me to fill out documentation provide pictures of the accident as well as supporting affidavents.All documentation was sent through on Monday to outsurance within hours I received an email from outsurance confirming my claim is rejected. No investigation towards my case was carried out (as explained in the 3rd party forms) instead the desk consultant was adamant that they client was in the right and i was in the wrong even though i have provided sufficient evidence supporting my statements as well as eyewitnesses contact number but to my dismay the eyewitnesses were not even contacted. I have tried contacting the Supervisor on three occasions but to no avail. My contact number was taken however no one has gotton back to me.</p> <p>To date I am left without a vehicle and no one from OUTSURANCE contacted me regarding my dispute. Is this because am third part? And not they main member.</p> <p>I am HIGHLY IRATE and im not going to stop here I will take this matter further I was treated unfairly.</p>

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Replies (3)
OUTsurance
OUTsurance's reply21 Feb 2017, 14:26
Official

Hi Nicole,

The matter has been escalated to management. Jeanine our legal manager will contact you and discuss the procedure regarding a 3rd party claim. Our legal team is currently busy with all witness statements.

Regards, Kelvin

Best regards,

OUTsurance
OUTsurance's reply27 Feb 2017, 14:56
Official

Hi Nicole,

Thank you for bringing the matter to our attention. Our legal department has contacted you and an offer has been sent to you. We are not rejecting the claim. Sorry for the lack of communication.

Regards, Kelvin

Best regards,

NK
Nicole K's update27 Feb 2017, 15:19
Reviewer Update

Hi Kelvin

Kindly note that i was not made aware of an offer,no offer has been sent to me.

Thanks & Kind regards