1 reviews | Active since Mar 2009
iPhone 6s 128GB claim
<p>Good day, </p> <p> </p> <p>Yesterday my iPhone decided that it had enough and decided to go into a loop where it gets stuck in the "Connect to iTunes" screen. Repeatedly I tried to have the software reinstalled but nothing was working. </p> <p> </p> <p>I went to iStore and they even tried and could not fix it as they said it is a hardware issue. I went to WeFix as they replaced my screen last year October and they confirmed with me this morning it is Beyond Economical Repair. </p> <p> </p> <p>Their report stated:</p> <p>Reason for booking in: Device is stuck on itune<br />The above-mentioned device was booked in for an assessment. Our technical team has<br />assessed the device and established that the unit keeps failing software therefore we<br />suspect the logic board PBA is faulty. The device is beyond economical repair (BER).</p> <p> </p> <p>I then contacted Cell C and they said it is out of warranty. So my last option was Outsurance. I submitted the claim and then sent through the relevant Damage report.</p> <p> </p> <p>I just received a call saying they won't cover this as it is software and hardware malfunction. I have been with Outsurance for the last 7 years and this is what I get. It was my first insurance company and I keep staying loyal. But I am strongly starting to think otherwise. I keep thinking "yes the heavy premiums are worth it" but IT IS NOT. </p> <p> </p> <p>I am really disappointed. </p>
Hello andrelg
We appreciate you bringing the matter to our attention and apologise for the frustration.
Our claims manager, Shelton contacted you and discussed the claim. You provided Shelton with a damage report, stating the phone fell last year and the damages are attributed to the latter.
We are pleased to know we are settling the claim for you.
Regards
Dinky
Hello andrelg
We appreciate you bringing the matter to our attention and apologise for the frustration.
Our claims manager, Shelton contacted you and discussed the claim. You provided Shelton with a damage report, stating the phone fell last year and the damages are attributed to the latter.
We are pleased to know we are settling the claim for you.
Regards
Dinky
Thank you for the feedback this is great news!!!
Thank you for the feedback this is great news!!!
