MW
Michael W
1 reviews | Active since Aug 2014
05 Mar 2021, 17:46
Intimidating telesales staff
Outsurance has called me numerous times throughout the days and they do not seem to understand that I'm not interested. Today was the last straw, somebody actually phoned me today and tried to intimidate me and raised his voice at me because I did not want to take Outsurance and asked why did I hang up on him earlier and being very aggressive with me. If your call centre has such horrible angry staff with no professionalism whatsoever, then I will probably have to take insurance against YOU. Such a horrible company and staff and scary experience.
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Replies (1)OUTsurance's replyOfficial
11 Mar 2021, 15:02Good day Michael,
Thank you for bringing this matter to our attention.
We are so sorry for the bad experience as well as the numerous calls you received. This is certainly not the kind of behaviour we'll tolerate nor condone and we have addressed the matter accordingly.
Nsobo our sales manager would like to address the matter with you however we don't want to cause you any further stress by calling you. If you would like to discuss the matter with Nsobo, please can you email him on the email address provided.
Regards,
OUTsurance
Thank you for bringing this matter to our attention.
We are so sorry for the bad experience as well as the numerous calls you received. This is certainly not the kind of behaviour we'll tolerate nor condone and we have addressed the matter accordingly.
Nsobo our sales manager would like to address the matter with you however we don't want to cause you any further stress by calling you. If you would like to discuss the matter with Nsobo, please can you email him on the email address provided.
Regards,
OUTsurance
OUTsurance's reply11 Mar 2021, 15:02
Official
Good day Michael,
Thank you for bringing this matter to our attention.
We are so sorry for the bad experience as well as the numerous calls you received. This is certainly not the kind of behaviour we'll tolerate nor condone and we have addressed the matter accordingly.
Nsobo our sales manager would like to address the matter with you however we don't want to cause you any further stress by calling you. If you would like to discuss the matter with Nsobo, please can you email him on the email address provided.
Regards,
OUTsurance
Thank you for bringing this matter to our attention.
We are so sorry for the bad experience as well as the numerous calls you received. This is certainly not the kind of behaviour we'll tolerate nor condone and we have addressed the matter accordingly.
Nsobo our sales manager would like to address the matter with you however we don't want to cause you any further stress by calling you. If you would like to discuss the matter with Nsobo, please can you email him on the email address provided.
Regards,
OUTsurance
