MM
Mechan M

1 reviews | Active since Mar 2025

02 Mar 2025, 11:50

Internal insurance *****

Hi guys, please be careful with outsurance. I was contacted for a quote and answered all questions honestly only for the agent to purposefully select incorrect information on his system so he could beat my premium I had with naked insurance. When I read through the documents sent to me I realized this and immediately called in and spoke to SKHUMBUZO KHUMALO who promised to resolve this, call me back and move the debit order date of which he did none of the above. I have now been debited after telling SKHUMBUZO KHUMALO that I haven't cancelled my current insurance and need this to be resolved first. Please be careful with these guys as non disclosure leads to refused claims payout and this company is now committing internal misrepresentation of information provided to get people to switch over.

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Replies (5)
OUTsurance
OUTsurance's reply02 Mar 2025, 12:16
Official
Hello Mechan

We Apologize for the poor service experience.

One of our managers will be in contact with you in the morning.

Regards

The OUTsurance Team

Best regards,

MM
Mechan M's update02 Mar 2025, 13:43
Reviewer Update
The manager will have to call before 8am or after 4pm as I will be at work. 
MM
Mechan M's update03 Mar 2025, 14:06
Reviewer Update
Well done again, I explain I need a call before 8am or after 4pm but see the manager calls at 9.04am
MM
Mechan M's update03 Mar 2025, 17:31
Reviewer Update
Was able to reverse the unauthorized debit order at my bank. Outsurance still yet to call me or even respond to my post again. Seems like they condone ********* behavior by employees which costs vulnerable clients hard earned money and would like to hide it as if it didn't happen. I also read you will have to pay to request your call recording. I believe from top to bottom this company condones f r a u d.
OUTsurance
OUTsurance's reply05 Mar 2025, 09:39
Official
Good day Mechan,

Thanks for your further feedback.

Our client services manager, Michelle, contacted you to discuss what had transpired. This was an error on our side which was corrected. Your policy has since been cancelled.

We do apologise for the poor service experience.

Regards,
The OUTsurance Team

Best regards,