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Cynthia C
1 reviews | Active since Feb 2022
15 Jul 2025, 13:21
Internal assessor devalued claim
Internal assessor devalued claim cost for third party claim, OUTsurance to OUTsurance client. Additional quotes were obtained for other approved auto body repairers with higher rankings and the amounts were higher than their convenient assessment. Issue pending resolution by legal team.
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OUTsurance's replyOfficial
07 Aug 2025, 15:03Good day Cynthia,
Further to our initial private response, we have reviewed the call between you and our advisor. Following this, our Legal Manager Roeline, contacted you to discuss the contents of the call and the concerns you raised.
It was confirmed that the process had been explained correctly. However, it appears the service provider was not informed that you were a third party claiming from OUTsurance. We have since rectified this oversight and ensured the correct information was provided.
We sincerely apologise for any inconvenience caused and are pleased that we were able to assist you.
Regards,
The OUTsurance Team
Further to our initial private response, we have reviewed the call between you and our advisor. Following this, our Legal Manager Roeline, contacted you to discuss the contents of the call and the concerns you raised.
It was confirmed that the process had been explained correctly. However, it appears the service provider was not informed that you were a third party claiming from OUTsurance. We have since rectified this oversight and ensured the correct information was provided.
We sincerely apologise for any inconvenience caused and are pleased that we were able to assist you.
Regards,
The OUTsurance Team
OUTsurance's reply07 Aug 2025, 15:03
Official
Good day Cynthia,
Further to our initial private response, we have reviewed the call between you and our advisor. Following this, our Legal Manager Roeline, contacted you to discuss the contents of the call and the concerns you raised.
It was confirmed that the process had been explained correctly. However, it appears the service provider was not informed that you were a third party claiming from OUTsurance. We have since rectified this oversight and ensured the correct information was provided.
We sincerely apologise for any inconvenience caused and are pleased that we were able to assist you.
Regards,
The OUTsurance Team
Further to our initial private response, we have reviewed the call between you and our advisor. Following this, our Legal Manager Roeline, contacted you to discuss the contents of the call and the concerns you raised.
It was confirmed that the process had been explained correctly. However, it appears the service provider was not informed that you were a third party claiming from OUTsurance. We have since rectified this oversight and ensured the correct information was provided.
We sincerely apologise for any inconvenience caused and are pleased that we were able to assist you.
Regards,
The OUTsurance Team