HK
Hlengiwe K
1 reviews | Active since Feb 2013
01 Sept 2021, 05:04
Intentionally ignoring my request
I asked for a business insurance and Bridget told me how will it cost with fire and theft cover and also with fire cover only. When the documents were sent, I only received for fire cover. I tried calling back and the lady said she will get back to me. Now I am realising that you guys are intentionally ignoring my request to add theft cover. Now I want to cancel your policy immediately because of your lack of customer service and disrespect.
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
01 Sept 2021, 09:54Good morning Hlengiwe,
We acknowledge receipt of your complaint.
Please may you provide us with your policy number as we cannot trace the policy using the information you have provided.
We will arrange for you to be contacted as soon as we receive this information and apologise for the inconvenience caused.
Regards,
OUTsurance
We acknowledge receipt of your complaint.
Please may you provide us with your policy number as we cannot trace the policy using the information you have provided.
We will arrange for you to be contacted as soon as we receive this information and apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's reply01 Sept 2021, 09:54
Official
Good morning Hlengiwe,
We acknowledge receipt of your complaint.
Please may you provide us with your policy number as we cannot trace the policy using the information you have provided.
We will arrange for you to be contacted as soon as we receive this information and apologise for the inconvenience caused.
Regards,
OUTsurance
We acknowledge receipt of your complaint.
Please may you provide us with your policy number as we cannot trace the policy using the information you have provided.
We will arrange for you to be contacted as soon as we receive this information and apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's replyOfficial
02 Sept 2021, 16:09Good afternoon Hlengiwe,
Following our private reply of yesterday, we await your response.
As soon as we receive your policy details we will be able to assist further.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Following our private reply of yesterday, we await your response.
As soon as we receive your policy details we will be able to assist further.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's reply02 Sept 2021, 16:09
Official
Good afternoon Hlengiwe,
Following our private reply of yesterday, we await your response.
As soon as we receive your policy details we will be able to assist further.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Following our private reply of yesterday, we await your response.
As soon as we receive your policy details we will be able to assist further.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,