Insuring my Peace of Mind

<p>Different people have different horror stories when it comes to insurance companies...</p> <p>You could end up playing a bad version of Circus Charlie by jumping through 20 different hoops to reach a conclusion to your claim or you get the third degree by a severe looking person making it seem like you stole your own valuables just to **** yourself off.</p> <p>I hate to sound like a pandering wimp...but in my recent experience, Outsurance is much different.</p> <p>I had a car accident in August 2016 and the second thing I did was to call Outsurance. A lovely lady by the name of Adele du Toit answered the call and calmed me down and tried to make sense of my mildly concussed jibberish. She made the whole process so straight forward and easy. "Go to the hospital. Let me worry about everything else for now..."</p> <p>And then a couple of days ago I was unfortunately ****** [yep, someone please turn salt for me]. I called Outsurance and was eventually assigned an assessor by the name of Ray Naidoo. This gentleman went out of his way to not only make sure that the claim was processed timeously, but helped me identify what I need to do going forward to make sure that I have no comebacks from the company [valuation certificates etc.].</p> <p>If you did make it this far into the review without changing the tabs, note something very important - Outsurance cares about people too. They treated me like a person and not another code on a folder. And when things go wrong, you need that because all you feel is hurt and confused. You don't want someone throwing useless jargon at you and trying to trip you up so that they don't have to pay. There are no hidden percentages or costs - just pay the excess that is stated and you are A for away. </p> <p>To Ray and Adele - thanks so very much. You both are the reasons why I stay with Outsurance - even if I have to kiss my Outbonus goodbye and am resigned to higher premiums...at least I have [oh ****, I can't believe I'm going to actually use the cliche] peace of mind. </p>