Insuring impossible

I wanted to put this complaint on the insurance page but they do not accept my correct ID number. That's why here we go for all to see: I tried to get one dog insured and wanted to klnow about house insurance for a house we are buying now. I get a call from an agent i can barely understand who ist only interested in selling the house insurance and completly ignores the pet insurance. After twenty minutes of answering unnecessary questions that had nothing or little to do with the object I asked to receive information via email so that I can compare and go through it all. The agent wanted to go through the entire contract with me, ignoriung my time, the fact that I don't understand him and repeating questions I had answered already. We are not insured in any way except at dotsure with now one dog and up until yesterday two dogs. I tried to explain that my time is limited and that I need it in writing and that we never had an house insurance. Next question: How often have you made a claim with your last house insurance. An insurance company that can't listen to possible clients is maybe not ideal to solve problems when needed.