FH
Fiona H
1 reviews | Active since Jan 2016
29 Sept 2023, 21:11
Insured 5month storm claim not resolved, slow,poor ******* service
5month storm claim not resolved how difficult is it to make a payment??????? But you qwik to take my premiums! You pride yourselves in low Ombudsman complaints how about I just bump it up through word of mouth, constant calls emails n no response from u, I'm paying YOU for a service, you are not doing me a favor! Julle managers sit net op hulle hande en doen niks belaglik!
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Replies (3)0
Replies (3)FH
Fiona H's updateReviewer Update
30 Sept 2023, 08:50There's no reply here !!!!
FH
Fiona H's update30 Sept 2023, 08:50
Reviewer Update
There's no reply here !!!!
FH
Fiona H's updateReviewer Update
30 Sept 2023, 08:53Maybe this should go to the head of claims or the CEO to get the attention of OUT julle is so nonchalant because it's not you who have suffered, that's why you don't care how you handle this claim
FH
Fiona H's update30 Sept 2023, 08:53
Reviewer Update
Maybe this should go to the head of claims or the CEO to get the attention of OUT julle is so nonchalant because it's not you who have suffered, that's why you don't care how you handle this claim
OUTsurance's replyOfficial
04 Oct 2023, 13:02Good day Fiona,
Thank you for bringing your concerns to our attention.
Nigel our claims manager has been in contact with you. We can confirm that your claim has been finalised and payment has been processed. We will address the service transgressions accordingly.
You have our apologies for the delay and the inconvenience caused as a result.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Nigel our claims manager has been in contact with you. We can confirm that your claim has been finalised and payment has been processed. We will address the service transgressions accordingly.
You have our apologies for the delay and the inconvenience caused as a result.
Regards,
The OUTsurance Team
OUTsurance's reply04 Oct 2023, 13:02
Official
Good day Fiona,
Thank you for bringing your concerns to our attention.
Nigel our claims manager has been in contact with you. We can confirm that your claim has been finalised and payment has been processed. We will address the service transgressions accordingly.
You have our apologies for the delay and the inconvenience caused as a result.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Nigel our claims manager has been in contact with you. We can confirm that your claim has been finalised and payment has been processed. We will address the service transgressions accordingly.
You have our apologies for the delay and the inconvenience caused as a result.
Regards,
The OUTsurance Team