1 reviews | Active since Aug 2012
INSURE WITH OUT FOR THE WORT POSSIBLE SERVICE .. YOU WILL SURELY GET NOTHING OUT ..
<p>I AM SO SICK AND TIRED OF THIS COMPANY , EVERYONE LIES AND DOES NOT DELIVER ON THE SERVICE. I HAVE LOGGED MANY COMPLAINTS SPOKE TO MANY PEOPLE ( Pontsho Moloele , venus etc) BUT PROBLEMS PERSIST YET AGAIN MY ACCOUNT HAS BEEN DEBITED. I AM WAITING FOR THE SO CALLED MANAGER Pontsho Moloele TO HAVE THE DECENCY TO RESPOND TO MY NUMROUS EMAILS , THIS IS THE LEVEL OF SERVICE ??? PATHETIC !!! I WANT ALL MY CHARGES REFUNDED SENT THE STATEMENTS - CALLED VENUS NUMEROUS MESSAGES LEFT - WANT THE HOUSEHOLD CONTENT POLICY REATVATED - CAN SOMEONE PLEASE PLEASE RECTIFY THIS - I DO NOT WANT TO TO SPEAK TO ANOTHER PERSON THAT APOLOGISES AND DOES NOTHING .</p> <p> </p> <p>COME ON OUTSURANE .. PLEASE GET THIS RIGHT .. THIS TIME</p> <p>IF NEED BE I AM WILLING TO CONDUCT A TRAINING SESSION THAT CAN COVER THE BASICS OF CUSTOMER SERVICE, SEEMS LIKE YOU GUYS NEED TRAINING / DEVELOPMENT AND A BRAIN ..</p> <p> </p> <p> </p>
HOPEFULLY I WILL GET A RESPONSE ...
HOPEFULLY I WILL GET A RESPONSE ...
I AM WAITING ...
I AM WAITING ...
still no response, please process my refund , i am not interested in your excuses
still no response, please process my refund , i am not interested in your excuses
i expect the refund to be processed today
i expect the refund to be processed today
Firstly, our apologies for the belated response.
After having received your comments, which were naturally concerning, the matter was referred to our client care manager, Pontsho for urgent feedback and assistance. Pontsho in turn tried to contact you but was not successful.
More time has since passed, and Mapula has stepped in to assist with proper feedback and a proper investigation to follow during Pontsho's absence. As per your request to her, she will contact you this morning at 9h30 and conclude the entire matter for you.
You have our sincere apologies for a very frustrating experience which should have been finalised months ago.
Regards
Dinky
Firstly, our apologies for the belated response.
After having received your comments, which were naturally concerning, the matter was referred to our client care manager, Pontsho for urgent feedback and assistance. Pontsho in turn tried to contact you but was not successful.
More time has since passed, and Mapula has stepped in to assist with proper feedback and a proper investigation to follow during Pontsho's absence. As per your request to her, she will contact you this morning at 9h30 and conclude the entire matter for you.
You have our sincere apologies for a very frustrating experience which should have been finalised months ago.
Regards
Dinky
STOPE SPEAKING LIES .. PONTSHO IS A LIER WHEN DID HE CONTACT ME PLEASE HE IGNORED MY EMAILS .. USELESS
STOPE SPEAKING LIES .. PONTSHO IS A LIER WHEN DID HE CONTACT ME PLEASE HE IGNORED MY EMAILS .. USELESS
MORE LIES .. STILL NOT CONTACTED
MORE LIES .. STILL NOT CONTACTED
