1 reviews | Active since Aug 2023
INSURANCE TAKING ADVANTAGE OF THEIR CLIENTS
My car was ****** on the 5th August 2023 at Centurion mall,it was recovered on the 11th August 2023 and no one informed me .The claim was processed to settle the bank already.I was only informed on the 14th August that the car has been recovered.Then the new claim process was started.The cost of the repairs works out to be above R220 000 and still want to fix it.I bought this car Mid JANUARY this year as a brand new 2023 model 1.At what cost must the insurance write off the car according to the law? 2.Am I responsible for my rental car after 30 days have elapsed if the PANELBEATERS is still awaiting parts
I feel like the car is sooo damages that it cost such amount to fix it and the insurance is refusing to take responsibility
I called the lady Millicent Charlie daily with no reply
Following our private reply to you, in which we acknowledged your complaint, we confirm our claims manager was in contact with you.
She discussed the settlement amount, she is assured you your vehicle is repairable and we will not be writing it off. She also explained the reason for us not being able to extend the car hire and we thank you for your understanding.
Regards
The OUTsurance Team
Following our private reply to you, in which we acknowledged your complaint, we confirm our claims manager was in contact with you.
She discussed the settlement amount, she is assured you your vehicle is repairable and we will not be writing it off. She also explained the reason for us not being able to extend the car hire and we thank you for your understanding.
Regards
The OUTsurance Team