1 reviews | Active since Sept 2012
Insurance refuses to pay up!!!!!
<p>I was involved in an accident, where an Outsurance client bumped me from behind due to the repairs of the road where there were stone and it was graded and slippery. He registered the claim and forwarded the claim number and other information to me to lodge a third party claim. I furnished the 3rd party claims department with all the information and documents they required. After a period and extensive follow ups, they rejected my claim. They said i made an ******* change of lane, not giving their client enough time to avoid me hence it was my fault. Their client disputed this as well as myself, sending additional informatiom where he accepted liability. Still they refused basing their decision on assumption even though their client told them not to put words in his mouth. We did not get any witness details as their client apologised and cooperated as well as accepted liability. I feel that I am being victimised again after i was the victim of being bumped. It is not true that I made an ******* lane change and their client confirmed but still they are having none of it. Now I am left with a damaged vehicle with Outsurance refusing to fix it. I am disgusted at their baseless assumptions. I want my car fixed.</p>
Hi Zandile,
Thank you for bringing the matter to our attention.
Our legal manager Nompu has made contact with you regarding the claim and she has advised on the way going forward.
Regards,
Kelvin
Hi Zandile,
Thank you for bringing the matter to our attention.
Our legal manager Nompu has made contact with you regarding the claim and she has advised on the way going forward.
Regards,
Kelvin
Good day,
Kindy note that this matter hasnt been resolved. I spoke to Nompu in December 2016 and she threaten that they will send me the bill for their clients repairs because his version was the correct one. I told her i will look for the witness even if i had to go back on the scene of the accident. On 20 December 2016 i emailed her the name and number of the witness. To date nothing has been done, 3 months later and i have been sending follow up emails but no response. I really want this matter to be finalised and my car fixed. They have no sense of urgency at all and i am busy driving around in this car putting my life in danger. If this has became a cold case i should be told.
Good day,
Kindy note that this matter hasnt been resolved. I spoke to Nompu in December 2016 and she threaten that they will send me the bill for their clients repairs because his version was the correct one. I told her i will look for the witness even if i had to go back on the scene of the accident. On 20 December 2016 i emailed her the name and number of the witness. To date nothing has been done, 3 months later and i have been sending follow up emails but no response. I really want this matter to be finalised and my car fixed. They have no sense of urgency at all and i am busy driving around in this car putting my life in danger. If this has became a cold case i should be told.
Note that no response has been received with regards to this query. Obviously it is not important for Outsurance to resolve this. Clients service is the poorest, 3 months later no response or communication. Emails sent to Nompu and the team but they choose to ignore them. I will spread the word and my dissatisfaction about incompetence at Outsurance. The orst!!!
Note that no response has been received with regards to this query. Obviously it is not important for Outsurance to resolve this. Clients service is the poorest, 3 months later no response or communication. Emails sent to Nompu and the team but they choose to ignore them. I will spread the word and my dissatisfaction about incompetence at Outsurance. The orst!!!