1 reviews | Active since Jun 2021
Insurance premium deducted on request of a quote only for vehicle not purchased yet
Good day
My name is Wendy Oerson. I have contacted Outsurance for a QUOTE for car insurance. I spoke to sales consultant who gave me the quote and I did not confirm I was taking the QUOTE. I did not give my banking details because I was requesting a quote only. A debit order was deducted from my account for R959.19 on the 1st of June 2021. Car insurance was deducted from my bank account , but I did not purchase the car yet. To date I do not have ownership of a car but Outsurance has deducted car insurance from my bank account on what grounds did they do that. There is no car to take to an assessment center as requested by insurance companies to proof there is a vehicle to insure so to date I have no car to insure. I have not given them permission to deduct any money from my account, so I would like to know where they got my banking details from and if they can cancel the policy and refund the quoted my amount that was deducted from my bank account.
Regards Wendy
Further to our private reply to you, in which we expressed our concern about the unauthorised debit of your account as well as your enquiry as to how we obtained your banking detail, we audited the call.
Our sales manager confirmed you agreed to the cover to start 1 June and you provided our sales advisor with your banking details.
We requested a client care advisor to call and assist you further.
Regards
OUTsurance
Further to our private reply to you, in which we expressed our concern about the unauthorised debit of your account as well as your enquiry as to how we obtained your banking detail, we audited the call.
Our sales manager confirmed you agreed to the cover to start 1 June and you provided our sales advisor with your banking details.
We requested a client care advisor to call and assist you further.
Regards
OUTsurance