LH
Lizette H
1 reviews | Active since Feb 2021
02 Aug 2021, 16:34
Insurance policy with Outsurance
Does not look like Outsurance wants more Business. We are insured with outsurance for the last 20 years, and they won't let me change the banking details from my husband's account to my account, reason being the insurance is in his name. But please take note we are married in community of property
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OUTsurance's replyOfficial
06 Aug 2021, 10:04Good morning Lizette,
We confirm receipt of your complaint.
Pebble from our business department has since contacted you and assisted you with your concerns.
After looking into the matter we noticed that we could not assist you as you were not listed as the contact person on the policy.
This is in place for security purposes.
We have now offered you an alternative which you are happy with.
We apologise for the inconvenience caused.
Regards,
OUTsurance
We confirm receipt of your complaint.
Pebble from our business department has since contacted you and assisted you with your concerns.
After looking into the matter we noticed that we could not assist you as you were not listed as the contact person on the policy.
This is in place for security purposes.
We have now offered you an alternative which you are happy with.
We apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply06 Aug 2021, 10:04
Official
Good morning Lizette,
We confirm receipt of your complaint.
Pebble from our business department has since contacted you and assisted you with your concerns.
After looking into the matter we noticed that we could not assist you as you were not listed as the contact person on the policy.
This is in place for security purposes.
We have now offered you an alternative which you are happy with.
We apologise for the inconvenience caused.
Regards,
OUTsurance
We confirm receipt of your complaint.
Pebble from our business department has since contacted you and assisted you with your concerns.
After looking into the matter we noticed that we could not assist you as you were not listed as the contact person on the policy.
This is in place for security purposes.
We have now offered you an alternative which you are happy with.
We apologise for the inconvenience caused.
Regards,
OUTsurance