KB
Khanya B
1 reviews | Active since Aug 2026
27 Aug 2026, 17:12
Insurance payout
I bought a car from we buy cars in 2023, when I purchased the car they didn't give me choice which insurance to choose from I straight away cover with out surance, been paying R1900 ever since I never missed not even one instalment,couple of months ago got into the accident & the other car was at fault, went to outsurance they check the car & told what was the cost of the repair that was R31,700 & told they can't fix course I signed up for access fees that is R24 000 I was shocked & broken, I call them asking for the record of the agreement they never get back to me, I had to fix my car by my self, I would really appreciate if I can be assisted to get my money from 😔
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OUTsurance's replyOfficial
07 Sept 2026, 13:34Good day Khanya,
Thank you for raising your concerns with us.
Our claims manager, Lynnette, contacted you to address your concerns regarding the excess. We listened to the call recording and can confirm that you opted for the higher excess to reduce the monthly premium. A decision was made to charge you the standard excess. You sent Lynnette the invoice for the damages and we refunded you less the new excess.
We are sorry for your experience with us.
Regards,The OUTsurance Team
Thank you for raising your concerns with us.
Our claims manager, Lynnette, contacted you to address your concerns regarding the excess. We listened to the call recording and can confirm that you opted for the higher excess to reduce the monthly premium. A decision was made to charge you the standard excess. You sent Lynnette the invoice for the damages and we refunded you less the new excess.
We are sorry for your experience with us.
Regards,The OUTsurance Team
OUTsurance's reply07 Sept 2026, 13:34
Official
Good day Khanya,
Thank you for raising your concerns with us.
Our claims manager, Lynnette, contacted you to address your concerns regarding the excess. We listened to the call recording and can confirm that you opted for the higher excess to reduce the monthly premium. A decision was made to charge you the standard excess. You sent Lynnette the invoice for the damages and we refunded you less the new excess.
We are sorry for your experience with us.
Regards,The OUTsurance Team
Thank you for raising your concerns with us.
Our claims manager, Lynnette, contacted you to address your concerns regarding the excess. We listened to the call recording and can confirm that you opted for the higher excess to reduce the monthly premium. A decision was made to charge you the standard excess. You sent Lynnette the invoice for the damages and we refunded you less the new excess.
We are sorry for your experience with us.
Regards,The OUTsurance Team