Insurance offering by the Call Centre

I got a call from Outsurance Call Centre telling me that they received my details from one of my friends and they will like to offer me a better insurance for my 2 cars. It took almost 30 to 45 minutes giving the agent all the details to get the quote. The application was processed and I was told that my insurance is high and the agent told me it does not make sense. I was informed that my application will be referred to the team manager for review and that they will call me back. After one week another agent called me and said he was doing a follow up on my application as the other agent was off sick. He promised to do a follow up on my application and said he will call me back as soon a s possible. I am still waiting for that call till today. What surprises me is that all of a sudden I am getting a customer service survey to rate you guys on how I received your service. Hello, what a joke. You guys really don't know what customer service is and you should never waist peoples precious times if you have nothing to do. Ref: **********