AC
Adderley C
1 reviews | Active since Jan 2018
07 Jan 2026, 05:53
insurance ****mers
My policy was amended without my consent and when i asked for a copy of the recordings nothing happened. i was just informed that i made the change. and now i am being billed double my premium, initially when i queried i was also informed that it was caused by an annual price increase of 12% which took my premium from +- R1600 to +- R3500.
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OUTsurance's replyOfficial
07 Jan 2026, 15:31Hello Adderley
Following our initial response to your review, we received feedback from our client care manager.
It is most unfortunate that we did not follow up with you as we were supposed to have done, but are pleased to learn that the cover has since been updated and premium corrected.
A refund for the additional amount debited, is being processed and will be paid into your account within 48 - 72 hours. Thank you for your understanding and accepting our apologies.
Regards
The OUTsurance Team
Following our initial response to your review, we received feedback from our client care manager.
It is most unfortunate that we did not follow up with you as we were supposed to have done, but are pleased to learn that the cover has since been updated and premium corrected.
A refund for the additional amount debited, is being processed and will be paid into your account within 48 - 72 hours. Thank you for your understanding and accepting our apologies.
Regards
The OUTsurance Team
OUTsurance's reply07 Jan 2026, 15:31
Official
Hello Adderley
Following our initial response to your review, we received feedback from our client care manager.
It is most unfortunate that we did not follow up with you as we were supposed to have done, but are pleased to learn that the cover has since been updated and premium corrected.
A refund for the additional amount debited, is being processed and will be paid into your account within 48 - 72 hours. Thank you for your understanding and accepting our apologies.
Regards
The OUTsurance Team
Following our initial response to your review, we received feedback from our client care manager.
It is most unfortunate that we did not follow up with you as we were supposed to have done, but are pleased to learn that the cover has since been updated and premium corrected.
A refund for the additional amount debited, is being processed and will be paid into your account within 48 - 72 hours. Thank you for your understanding and accepting our apologies.
Regards
The OUTsurance Team