Insurance made Difficult
<p>I have just had the worst experience with a Service Provider possible. Outsurance does not bend over backwards for clients. They treat them like **** and their service stinks. I have been a loyal client for years but no more. They blatantly forgot about authorizing my claim and all I got was that the consultant forgot for over a month and that he was sorry and I should just build a bridge and get over it. The service provider damaged my amplifier and when I told Outsurance about it, I was then called a ****... Not I so many words by the claims manager Gerrit who has no people s****s and should just resign as he's bringing the company into disrepute. I'm moving to Miway</p>
Good day
We are very sorry about the delay in finalising your claim. Coupled to this , your feedback to our service delivery was most concerning which prompted immediate investigation.
Our general claims manager explained he reviewed the photo's and discussed why he cannot hold our service provider accountable. The photo's you sent him directly showed the majority of the damages were already evident at the time. He furthermore advised you the only reason our service provider replaced the front panel as they value our relationship with them and also strive towards awesome service.
The item has since been delivered back to you.
Regards
Dinky
Best regards,
Good day
We are very sorry about the delay in finalising your claim. Coupled to this , your feedback to our service delivery was most concerning which prompted immediate investigation.
Our general claims manager explained he reviewed the photo's and discussed why he cannot hold our service provider accountable. The photo's you sent him directly showed the majority of the damages were already evident at the time. He furthermore advised you the only reason our service provider replaced the front panel as they value our relationship with them and also strive towards awesome service.
The item has since been delivered back to you.
Regards
Dinky
Best regards,