Insurance is NOT what you pay every month.

My cellphone was not working BUT you have my landline number and my email address. I am still awaiting a new quote from Outsurance based on a personal policy. I closed my business in 2017 due to ill health but was never able to move from a business policy in spite of several requests to Outsurance. I recommended Outsurance to a friend in Jhb. She loves Outsurance. No excess because she is over 60. She is the same age as me! She had a leaking geyser and logged a claim and then called her plumber who fixed the problem for R7900. You paid the claim in full. You put me through 16 days of hell with no security. I had no option, but fix all the problems myself. As you know, I paid a lot less than my excess. Where is the problem? Either you have bad suppliers in KZN or you don't trust me to get the best price? I proved that I know the area and can get the best price with a 3 year guarantee. The problem I have is if the insurance pays their supplier, I have no guarantee. If there is a problem, I need to redo the job at MY cost. If I pay my chosen supplier, I have a guarantee and can call him back. That has never been necessary because I know who does a good job in this area. I don't want my insured with any insurance. In the event of a bumper bashing, all insurance companies choose 2 panel beaters on the South Coast. No on else uses them. They charge 5 times more, take 3 time longer and don't do a good job. Please start trusting your clients. You treated me like a ******** who was trying to ******* my insurance company.