PN
Precious N
1 reviews | Active since Jan 2014
28 Dec 2023, 21:41
Insurance is a ****
My partner is being charged for insurance of cars he doesn’t own. They refuse to refund him. It’s been over a year now. I wanted to add my car to his insurance and it won’t happen until he gets all of his refund or he moves to another insurance. I’m tired of my insurance each year they hike my premium so much for no reason though I haven’t claimed in 9 years.
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OUTsurance's replyOfficial
03 Jan 2024, 16:23Good day Precious,
After responding privately to your review, we escalated the matter to our client services manager, Victoria.
Victoria contacted the policy holder to apologise for the inconvenience caused. We can confirm that the refund has been processed and the policy holder was happy with Victoria's assistance.
Thank you for your review.
Regards,
The OUTsurance Team
After responding privately to your review, we escalated the matter to our client services manager, Victoria.
Victoria contacted the policy holder to apologise for the inconvenience caused. We can confirm that the refund has been processed and the policy holder was happy with Victoria's assistance.
Thank you for your review.
Regards,
The OUTsurance Team
OUTsurance's reply03 Jan 2024, 16:23
Official
Good day Precious,
After responding privately to your review, we escalated the matter to our client services manager, Victoria.
Victoria contacted the policy holder to apologise for the inconvenience caused. We can confirm that the refund has been processed and the policy holder was happy with Victoria's assistance.
Thank you for your review.
Regards,
The OUTsurance Team
After responding privately to your review, we escalated the matter to our client services manager, Victoria.
Victoria contacted the policy holder to apologise for the inconvenience caused. We can confirm that the refund has been processed and the policy holder was happy with Victoria's assistance.
Thank you for your review.
Regards,
The OUTsurance Team