Insurance from the 7th layer of hell

To some of the biggest ************ on the market in the insurance industry.

Your service went from first class to understandable to a point where I wouldn't recommend you to my worst enemy. I refereed my mother to you guys (huge f***ing mistake) about 4 or 5 months ago. I was notified that my referral would be processed and that I would be paid out month end, "cool perfect I thought." My dear god did hell begin... I phoned in to make sure everything was on track... got the standard run around yeah sure everything is perfect... monthend no reduced payment... I phoned to eventually be *****ed around by several people before reaching management who advised (the first person in two entire months) that no due to it being an app referral my mom has to pay at least R1000 before the discount can be given, okay cool I waited. Decided to give a call close to month end to ensure everything is good - standard annoying run around again- with big promises yes everything is perfect I'll be paid end of the month. Month end came and guess what absolutely f**kol happened from outsurance regarding the discount.

At this point I was getting furious as I've been *****ed around for three months with absolutely no assistance. I finally got in contact with a really lovely lady (Nikki) who almost immediately picked up that the person who dealt with the referral never sent it to the correct department which she then did for me and advised if I don't get an sms saying the referral has been allocated that I need to call and ask for her. I did this a week before month end and got an absolute b with an itch as a assistant that refused to put me through to Nikki and kept telling me no my referral was assigned to my brother (who btw doesn't have insurance with outsurance) and continued to get ruder and ruder with me as the call went on as outsurance doesn't make mistakes they are "perfect" {yes perfect little backstabbing *****}, yet she couldn't give me even my "brother's" name. I requested that management gives me a call as I was done with her trash attitude... I still have not gotten a call from her manager.

Losing all hope in outsurance I turned to someone useful that I've dealt with there, which looked promising I got someone helpful that actually got back to me for the first few days and now has not responded to my emails or phone calls for over a week nor has his manager.

I finally know why outsurance is called outsurance and the fact "you" always get something out is actually them just getting something out of you. The only things you get out is: out of airtime, out of patience, out of money and out of service.

P.S. If this is not sorted by the close of business Wednesday then outsurance will be losing more clients than I deal with daily. FYI I deal with approximately 100-150 clients daily