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MJ M
1 reviews | Active since Aug 2022
21 Feb 2023, 13:19
Insurance
Bunch of ******** , got a call claiming to better my current car insurance which I was hesitant, the lady said if they can beat they'll pay R500 . Fast forward they didn't best my current quote , the lady stated bad mouthing my current insurer. Quote Number ***5
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Replies (1)
OUTsurance's replyOfficial
24 Feb 2023, 07:32Hello MJ
You have our sincere apologies for the poor service experience.
Lethabo from our promotion team has since assisted you with the payment and will contact you again today to confirm the payment reflects on your side. She apologised for the unfortunate delay.
Added to this, we take huge pride in our service, and any form of unprofessionalism will not be condoned. The relevant call was audited. Our advisor's conduct was improper and has since been addressed.
Thank you for bringing both matters to our attention.
Regards
The OUTsurance Team
You have our sincere apologies for the poor service experience.
Lethabo from our promotion team has since assisted you with the payment and will contact you again today to confirm the payment reflects on your side. She apologised for the unfortunate delay.
Added to this, we take huge pride in our service, and any form of unprofessionalism will not be condoned. The relevant call was audited. Our advisor's conduct was improper and has since been addressed.
Thank you for bringing both matters to our attention.
Regards
The OUTsurance Team
OUTsurance's reply24 Feb 2023, 07:32
Official
Hello MJ
You have our sincere apologies for the poor service experience.
Lethabo from our promotion team has since assisted you with the payment and will contact you again today to confirm the payment reflects on your side. She apologised for the unfortunate delay.
Added to this, we take huge pride in our service, and any form of unprofessionalism will not be condoned. The relevant call was audited. Our advisor's conduct was improper and has since been addressed.
Thank you for bringing both matters to our attention.
Regards
The OUTsurance Team
You have our sincere apologies for the poor service experience.
Lethabo from our promotion team has since assisted you with the payment and will contact you again today to confirm the payment reflects on your side. She apologised for the unfortunate delay.
Added to this, we take huge pride in our service, and any form of unprofessionalism will not be condoned. The relevant call was audited. Our advisor's conduct was improper and has since been addressed.
Thank you for bringing both matters to our attention.
Regards
The OUTsurance Team