Insurance companies *******s

Would like to say although the gentlemen that disragard my claim was very pleasant. I would like to find out what fairness this is, I have a brand new house, we had a bad wind storm, I can even give photos of the water tower lid that flew off, any way outsurance paid out for the fixing of the roof , but after the wind storm it started to rain in the roof, however I tried to seal the roof as outsurance will not pay for the sealing, if outsurance could not even get an contractor here, how am I meant to get a contractor, they eventually send out an assessor out, to see what is the problem, this is now 3 to 4 months later, to tell me now its the pitch of the roof and still won't pay to seal the roof, and today I been told that they are going to put a clause on the roof, if my contents is damaged they will not pay due to water damage, okay so what do I have Insurance for, firstly I myself went to tried a waterproof the roof so that no further damages are done, outsurance has no contractors in this area, which I requested from the beginning, I am getting very upset, because if your insurance company can't help which will benefit them, who can you trust, I heard lots of people complaining about outsurance and now I know why,