INSURANCE CLAIMS IS ESSENTIAL SERVICE SALES IS NOT ESSENTIAL

My car was ****** before lockdown I claimed from outsurance and it was approved I have certificate of deregistration and key and nco form but I never get paid it is 5 weeks I'm a nurse essential service and outsurance keep saying their salvage department is closed courier is closed but I found out couriers are open and insurance is essential service so I waited 5 weeks for nothing ?? I'm really disappointed could you guys not have met me halfway i could have dropped of key and docs at a dbn office or something you guys are essential service !!!! It us even in the Gazette. I am utterly disappointed no car hire that not in yr control but there no reason whatsoever for you not to pay out because you guys are essential service and couriers are working and u do have offices in durban surely for this time u could make an exception you guys are busy selling insurance but for a claim that was approved long ago u cant pay how come