DG
D G
1 reviews | Active since Aug 2023
27 Feb 2024, 10:43
Insurance claim
Worst insurance company to deal with, they have rejected my claim based on hear say and not facts. They don’t treat the customer fairly
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Replies (1)
OUTsurance's replyOfficial
27 Feb 2024, 11:39Good day D G
We understand your disappointment after being informed about the rejection of your claim.
We will at all times treat our clients fairly and owe it to all of our clients to settle valid claims only.
The requirement for cover was for the motorcycle to have been inspected, which you never did. This was communicated with you from the onset. You sent us video footage, but we have no proof this was your motorcycle.
Your motorcycle caught alight after your service provider worked on the exhaust, and our recommendation to you is to claim from the repairer.
Regards
The OUTsurance Team
We understand your disappointment after being informed about the rejection of your claim.
We will at all times treat our clients fairly and owe it to all of our clients to settle valid claims only.
The requirement for cover was for the motorcycle to have been inspected, which you never did. This was communicated with you from the onset. You sent us video footage, but we have no proof this was your motorcycle.
Your motorcycle caught alight after your service provider worked on the exhaust, and our recommendation to you is to claim from the repairer.
Regards
The OUTsurance Team
OUTsurance's reply27 Feb 2024, 11:39
Official
Good day D G
We understand your disappointment after being informed about the rejection of your claim.
We will at all times treat our clients fairly and owe it to all of our clients to settle valid claims only.
The requirement for cover was for the motorcycle to have been inspected, which you never did. This was communicated with you from the onset. You sent us video footage, but we have no proof this was your motorcycle.
Your motorcycle caught alight after your service provider worked on the exhaust, and our recommendation to you is to claim from the repairer.
Regards
The OUTsurance Team
We understand your disappointment after being informed about the rejection of your claim.
We will at all times treat our clients fairly and owe it to all of our clients to settle valid claims only.
The requirement for cover was for the motorcycle to have been inspected, which you never did. This was communicated with you from the onset. You sent us video footage, but we have no proof this was your motorcycle.
Your motorcycle caught alight after your service provider worked on the exhaust, and our recommendation to you is to claim from the repairer.
Regards
The OUTsurance Team