Insurance claim and update of premiusm schedule for 2019

I have been waiting for almost 2 weeks for an update of my insurance claim and no one has contacted me to tell me progress of my claim. On top I queries the review of the premium schedule as I explained to consultant - Lebo on Monday that it should not include the car that has now been written off so what will I be paying for since the Polo has been written off. Even when I had the telecon discussion they stated they were going to also assist in seeking for another car which hasn't happened.

I contacted outsurance today spoke to Gugu and she herself has not even given me any update of following up on my claim as she promised to call after an hour.

I am utterly disappointed with the service I have received so far as Outsurance doesn't even bother to call me and I will consider revising insurance in 2019 should I not be satisfied with services received with queries above