Insurance Claim

I logged my claim with outsource regarding household contents . The service that was received from Velda Rogers was brilliant she tried to help during the cause of the claim. My biggest issue is the service providers that are used by Outsource. There was an assessor that was assigned to the claim her name is Vanessa and I did raise issues about MMS dry tech who collected all the curtains in the house to have them washed the curtains were collected for washing and upon return there was stuff missing 2 x duvet inner , curtains and voils which i did raise with Vanessa and Velda and to date i have not received any feedback concerning the missing stuff. I had electronic appliances that was collected at the house and some were returned with no power plugs and some of the stuff came back with scratches ,and they were chipped which were not there when they were collected. I took longer leave to stay at home and to be available in a case when any of the companies would want to come to the house, last week on the 12th Mason's furniture sent someone to the house, this driver called me confirming they are on the way to have the bedroom suite looked at, I waited in the house only to find out that the driver that was sent did not have airtime not even GPS so how was he expected to come to the my house, I had to call using my airtime finding out how far the driver is and when i called i was told the driver was involved in an accident and they cant come through to the house, I sacrificed my time for nothing, No one even bothered to call and apologies for this. I called Dorothy from Mason's furniture and told her my issues the same Friday and she told me she's only going back to the office at 2pm cause they close for Mosque on Friday and she will come back to me which she didn't. The other issue is the new bedroom suite that was delivered we first battled to have it assembled and I asked that someone must be send out to have it assembled a month later which is the 16th of January 2017 someone was sent to the house to have it looked at, I was back today at the office and was not available, I had to get my husband to leave work early and to have this matter looked at as it was frustrating us. The consultant has a look at the bedroom suite and fixed what he could, but now we are sitting with a mattress that is hanging outside the bedroom suite and when we look at the picture of the bedroom suite the mattress is not supposed to be hanging on the floor, how was this even sent out to the customer without Mason's furniture checking it. we are sitting with a mattress that does not fit the bedroom suite am not sure how this was even send out to the customer without it be checked the service received from Mason furniture is pathetic we are sitting with a mattress that does not fit on the bedroom suite and cant even sleep on that bedroom suite. I have sent the pictures voicing out my concerns but to-date this has not been rectified, this is pathetic. The bedroom suite that we choose was the Farah. we are still also waiting for feedback concerning the replacement electronic stuff which Gerald and Makro was helpful with from the beginning, the service received from them was excellent and we still waiting for the delivery of the electronic stuff.

The most painful thing is having to follow up with these companies that are working with outsurance and some of them are the worse companies to deal with because of their lack of service delivery.This has been a very painful exercise for my family , I pay a premium monthly but the pain one has to go through is really explainable.

I need this to be sorted out by the 18th Jan 2018, I do not care how its going to be done by outsurance must make a plan, this is tiring. we only have one bed to use and the kids have to sleep on the floor cause we are making use of their bed. this is not right.

I need urgent feedback otherwise its time to move to another insurance provider that can provide better service that was I have have experienced.

I dont have the exact dates of when the claim was logged but it was sometime in October 2017.

regards,