PL
Pauline L
1 reviews | Active since Feb 2020
17 Jul 2024, 11:26
Insurance
Claim number *** reference *** have a complain with gate motor it's been while they were suppose to change the gate motor because it is faulty but now I'm struggling with them, no feedback nothing they keep on saying they tried to get hold of me which is not true. Please assist
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OUTsurance's replyOfficial
17 Jul 2024, 11:52Hello Pauline
Thank you for the amicable manner in which we could have discussed the frustration you have experienced, ever since the service provider replaced your gate motor!
We are very sorry this was not immediately resolved for you when you notified our claims advisor.
Our claims management team was notified of the matter, and you will be contacted and assisted.
Regards
The OUTsurance Team
Thank you for the amicable manner in which we could have discussed the frustration you have experienced, ever since the service provider replaced your gate motor!
We are very sorry this was not immediately resolved for you when you notified our claims advisor.
Our claims management team was notified of the matter, and you will be contacted and assisted.
Regards
The OUTsurance Team
OUTsurance's reply17 Jul 2024, 11:52
Official
Hello Pauline
Thank you for the amicable manner in which we could have discussed the frustration you have experienced, ever since the service provider replaced your gate motor!
We are very sorry this was not immediately resolved for you when you notified our claims advisor.
Our claims management team was notified of the matter, and you will be contacted and assisted.
Regards
The OUTsurance Team
Thank you for the amicable manner in which we could have discussed the frustration you have experienced, ever since the service provider replaced your gate motor!
We are very sorry this was not immediately resolved for you when you notified our claims advisor.
Our claims management team was notified of the matter, and you will be contacted and assisted.
Regards
The OUTsurance Team