Inspection or no inspection??Just give me a answer

I bought a new VW Polo on 23 April 2015 and took out car insurance, the day after I called the call centre and ask that if something happens am I fully covered, answer was yes. Now a month afterwards I get an sms reminding me I should take in my car for an inspection to be covered, an inspection on a brand new car that is. They never mentioned to me that I should take in the car for inspection, but anyway I called them last friday(22 May) to enquire why they did not let me know when I took out the insurance that I should go for an inspection, and if it is really needed so the person tells me that she doesn't know she will direct the query to the team manager to investigate what was told to me when I first called in and they would get back to me withing 48 hours. So today it's already 96 hours and no feedback. I just called in again to ask what was happening with the case and the answer I get is that the case is still under investigation, but for peace of mind I should go to inspect the vehicle. Really?I don't want to waste a hour of my time if it's not needed.How difficult can it be, should I go for the inspection or not!!!?? Ridiculous service! Need to move my insurance.