DT
David T
1 reviews | Active since Aug 2020
31 May 2025, 17:30
Inpersonal automated
You can not get a email address that work. I have a simple request. Even the feedback email address is no longer monitored. Their service became inpersonal and automated. Thinking of moving. Pricing also only competative the first year. Then sharp increases
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OUTsurance's replyOfficial
02 Jun 2025, 16:00Good day David,
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. We send out rerate notifications 45 days prior to the rerate taking effect.
Our client services manager, Hawa, has been in contact with you regarding the rerate. She was able to offer you a reduced premium and she has also provided you with her direct email address for future reference.
Regards,
The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. We send out rerate notifications 45 days prior to the rerate taking effect.
Our client services manager, Hawa, has been in contact with you regarding the rerate. She was able to offer you a reduced premium and she has also provided you with her direct email address for future reference.
Regards,
The OUTsurance Team
OUTsurance's reply02 Jun 2025, 16:00
Official
Good day David,
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. We send out rerate notifications 45 days prior to the rerate taking effect.
Our client services manager, Hawa, has been in contact with you regarding the rerate. She was able to offer you a reduced premium and she has also provided you with her direct email address for future reference.
Regards,
The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. We send out rerate notifications 45 days prior to the rerate taking effect.
Our client services manager, Hawa, has been in contact with you regarding the rerate. She was able to offer you a reduced premium and she has also provided you with her direct email address for future reference.
Regards,
The OUTsurance Team