KM
Kacey M
1 reviews | Active since Jan 2021
16 Jan 2021, 06:39
****ing *******
Whwn i simply asked for a quote. I now find my account has been debited without me signing any papers or agreeing to anything. I simply asked for a ****ing quote! All calls are recorded and they wonr provide the call recording as i told the call centre agent, this is purely quotation. The call rook so long, my battery even died. Yet you still processed the ****ing thing as if i agreed. The quote do nor take under 10 minutes. They a bunch of *******!!!!!!!!!!
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OUTsurance's replyOfficial
22 Jan 2021, 16:18Good afternoon Kacey
Thank you for brining this to our attention. Following the receipt of your complaint, we escalated the matter to our sales manager for further investigation. We have found that there was no consensus at quote stage and the matter will be addressed with our advisor internally.
Our sales manager has been in contact with you to offer our sincere apologies for the inconvenience this experience has caused.
Our client care team has also confirmed that the policy has been cancelled.
We are sorry for the disappointing service you have received from us.
Regards
OUTsurance
Thank you for brining this to our attention. Following the receipt of your complaint, we escalated the matter to our sales manager for further investigation. We have found that there was no consensus at quote stage and the matter will be addressed with our advisor internally.
Our sales manager has been in contact with you to offer our sincere apologies for the inconvenience this experience has caused.
Our client care team has also confirmed that the policy has been cancelled.
We are sorry for the disappointing service you have received from us.
Regards
OUTsurance
OUTsurance's reply22 Jan 2021, 16:18
Official
Good afternoon Kacey
Thank you for brining this to our attention. Following the receipt of your complaint, we escalated the matter to our sales manager for further investigation. We have found that there was no consensus at quote stage and the matter will be addressed with our advisor internally.
Our sales manager has been in contact with you to offer our sincere apologies for the inconvenience this experience has caused.
Our client care team has also confirmed that the policy has been cancelled.
We are sorry for the disappointing service you have received from us.
Regards
OUTsurance
Thank you for brining this to our attention. Following the receipt of your complaint, we escalated the matter to our sales manager for further investigation. We have found that there was no consensus at quote stage and the matter will be addressed with our advisor internally.
Our sales manager has been in contact with you to offer our sincere apologies for the inconvenience this experience has caused.
Our client care team has also confirmed that the policy has been cancelled.
We are sorry for the disappointing service you have received from us.
Regards
OUTsurance