Inefficient Service

Try cancelling a policy with Outsurance, it is a nightmare, have called and have a reference number. They were supposed to call me back but what happens is they call twice, drop the call on their side and then send you a message, we are trying to get hold of you - your policy remains in place. What is this? We can't have several calls to cancel the policy, why such an issue. I don't want it and that's that. Do your job and listen to clients. Why must I waste money calling them every 5 minutes, if they debit my account it will be returned. CANCEL THE POLICY.