ineffective & lackluster communication

I find myself in the unique position of having once been a satisfied Outsurance customer for almost two years, only to find that my premiums are increasing regularly despite having only made one claim for malicious damage and theft, I paid the ridiculously high excess amount and the issue was resolved (hence 2 stars and not one).

Today I find that Outsurance is happy to keep customers in the dark, I was told that one of the reasons my premium increased is due to a SUPPOSED non-payment made in SEPTEMBER LAST YEAR!!! In all that time did it not click that you may need to let me know this??

I find this very unfair and the fact that no contact with myself was even attempted, even while arranging my claim is inexcusable. I will be taking my business elsewhere very soon.