Industry Bully

Your cancellation department is the reason I cancelled my insurance. I called on Friday 29th March to cancel my policy. I had received a better quote and was poached fair and sqaure. I had, at the time, no complaints with regards to your service. The gentleman I spoke to was rather rude and forceful and said if it was a premium related issue why didnt I call and speak to them about reviewing my policy. Firstly why should I call you?? Why am I already not receiving the best possible price from you anyway. Secondly I was told I was making an irrational decision based on only one side of the story. Thirdly I asked him to call me back later that afternoon as I was not able to continue as I was at work, which he never did.

I called again on Saturday morning and was transferred to the cancellation department. After again speaking to another agent requesting my cancellation letter I was put throught to the manager who badgered me for a further 10 mins. I BEGGED for them to please cancel my policy, but they kept going on and on. I said I didnt want to get nasty and that I have asked nicely to cancel my policy and send me a cancelation letter, again they would not cancel the policy. They kept on and on. I, for the record, do not have to tell you a damn thing. No you may not ask why Im changing my policy. It has nothing to do with you. I have researched my options and elected to change. After almost being in tears because they wouldnt let me cancel my policy my husband had to get involved. He was also talked over and after another several requests to cancel the policy and after stating "NOTHING you can do will make us stay with you, NOTHING" "You could give us free insurance and we would still go somewhere else" that the policy was finally cancelled and a cancellation letter sent. I am utterly disgusted at the service I received.

I was made to feel bul**** and violated, as well as stupid, like I was incapable of making my own informed decision.

Shame on you.