LDV
Leigh-Anne De Villiers
1 reviews | Active since Dec 2019
08 Oct 2020, 16:50
Increased premium
Im insured with Outsurance for my vehicle. They sent me an email that my premium will be increasing. I called to enquire why and I was told it is due to inflation.
I don't understand how my premium can increase if I haven't claimed and a vehicles value decreases rapidly. So what is the inflation for.
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OUTsurance's replyOfficial
13 Oct 2020, 14:01Good day Leigh-Anne,
Thanks for your feedback.
Elouise our client care manager was in contact with you to discuss the rerate in detail.
You are 100% correct, vehicles do depreciate in value however the cost of spare parts and labour increases which will have a direct impact on premium.
We do apologise for the disappointment.
Regards,
OUTsurance
Thanks for your feedback.
Elouise our client care manager was in contact with you to discuss the rerate in detail.
You are 100% correct, vehicles do depreciate in value however the cost of spare parts and labour increases which will have a direct impact on premium.
We do apologise for the disappointment.
Regards,
OUTsurance
OUTsurance's reply13 Oct 2020, 14:01
Official
Good day Leigh-Anne,
Thanks for your feedback.
Elouise our client care manager was in contact with you to discuss the rerate in detail.
You are 100% correct, vehicles do depreciate in value however the cost of spare parts and labour increases which will have a direct impact on premium.
We do apologise for the disappointment.
Regards,
OUTsurance
Thanks for your feedback.
Elouise our client care manager was in contact with you to discuss the rerate in detail.
You are 100% correct, vehicles do depreciate in value however the cost of spare parts and labour increases which will have a direct impact on premium.
We do apologise for the disappointment.
Regards,
OUTsurance