Increase premium on renewal based on windscreen chip claims

Outsurance Retentions department thinks im a fool. I called multiple times last week to relate my policy as they increased my premium alot, I only had windscreen chip claims and they increasing my premium by alot, had they told me that a R250 chip claim would increase my premium substantially on renewal I would have opted to pay out of pocket as the chips are not expensive. I called multiple times and spoke to different consultants , 1st consultant I spoke to was Kgomotso on the 29th August ,she advised that she needs her manager to unlock a discount, she will call me the next morning, I received no call from her, than last week Friday the 5th September, its called again spoke to a consultant cant remember her name as she spoke so much and tried to change my policy and cover even tho I said to her multiple times I only want to rerate my renewal premium ,she promised that the premium was reduced and new policy will be sent to me, I received email with no changes to renewal amount. I than called back again and spoke to Tshepi, she said she cannot assist due to windscreen chips are claims, I said if I had known It would be so high, higher than the claim amount I wouldn't have claimed for chips, Mind you I worked at outsurance for many years and know that windscreen chips are not a claim per say and shouldn't affect premium it might have changed as I left 8 years ago nevertheless, I told Tshepi that I would rather go back to my old insurer than have this, she than said don't, let me send it over to the under writing department to see what they can do ,and she will call me back the next day. No call received and only emailed me my policy with no changes to renewal amount .I am so disappointed in outsurance and its service received from the retension consultants. I'm gonna move my policy effective 1st October 2025. Guys watch out for windscreen chip claims thats how they get you.