Incorrect premium charged for almost 1 year
I need outsurance to listen to a call which took place on 13 october 2017 to determine what premium was agreed between outsurance and me the customer. Urgent feedback is required
Hello ana-morais-cherry
We appreciate your feedback, although concerning.
Our client care manager, Caro contacted you after having audited the call and investigated the increase.
Our advisor did indeed provide you with the correct premium which we also charged . A technical error occurred in April and your monthly premium increased by R8.11 per month.
A refund of R40.55 has been processed and will reflect in your account within 48 hours from today.
Thank you for accepting our apologies.
Regards
Dinky
Hello ana-morais-cherry
We appreciate your feedback, although concerning.
Our client care manager, Caro contacted you after having audited the call and investigated the increase.
Our advisor did indeed provide you with the correct premium which we also charged . A technical error occurred in April and your monthly premium increased by R8.11 per month.
A refund of R40.55 has been processed and will reflect in your account within 48 hours from today.
Thank you for accepting our apologies.
Regards
Dinky